陳慶旭的人力銀行

1111人力銀行幫您找萬寶華企業管理顧問股份有限公司 - CALL CENTRE SUPERVISOR、找職缺，找本日最新工作機會！

萬寶華企業管理顧問股份有限公司 - CALL CENTRE SUPERVISOR

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工作說明：

Supervise and control the execution of the duties and tasks of the call centre agents under their responsibility, providing the training and information required to improve their performance and dealing with clients in specific and/or more complex cases, in keeping with the procedures in place and the guidelines from the person they report to, in order to meet the customer service objectives in terms of quality of service, profitability and efficiency.

1.Supervise and coordinate the customer service activities performed by the agents under their responsibility in order to ensure that the service provided to clients or users (internal or external) is aligned with the procedures and quality standards.

2.Provide technical and operational support to the team of call centre agents for which they are responsible, resolving any doubts or problems that may arise in the course of their activity to ensure a correct resolution of incidents with clients or users.

3.Undertake those operational tasks that, due to their complexity or relevance, require their involvement (resolution of incidents, development of training plans, interdepartmental collaboration, etc.), as well as cooperate with their superiors in management-related tasks (planning, indicators, communication of new procedures) within their remit to ensure that the service provided by the team of agents under their responsibility is correct.

4.Inform about the different activity indicators and daily needs (unforeseen sick leaves, training needs, etc.) with the aim of enhancing decision making by the Unit’s Team Managers.

5.Maintain up-to-date, specific and/or specialist knowledge about the technical procedures, regulations, criteria, etc. within their remit, by attending training sessions and monitoring the main management and quality assurance indicators.

工作地點：

台北市信義區

工作時間：

日班, 輪班

工作性質：

全職

職務類別：

客服主管、金融專業主管、教育訓綀人員

工作待遇：

面議

需求人數：

1 人

管理人數：

10人以內

到職日期：

不限

職缺更新：

2015/11/11

求才條件

身份類別：

不拘

學歷限制：

不拘

科系限制：

不拘

工作經驗：

不拘

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